Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Overview
Thank you for shopping with Trivora3D. We strive to process and ship your orders as quickly as possible. Please review our shipping policy below for details regarding order processing, delivery times, and shipping responsibilities.
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Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Custom, personalized, or made-to-order products may require additional production time.
- Processing times may vary during holidays, sales events, or periods of high order volume.
Customers will receive an order confirmation email after placing an order and a shipping confirmation email once the order has been dispatched.
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Shipping Time
Estimated delivery times:
- Gujarat: 2–5 business days
- Other Indian States: 3–10 business days
- Remote Locations: 5–14 business days
Delivery times are estimates only and are not guaranteed.
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Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Package weight
- Shipping method selected
Free shipping promotions may be offered from time to time and will be clearly indicated on the website.
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Order Tracking
Once your order has been shipped, tracking information will be provided via email, SMS, or WhatsApp (where available).
Customers are responsible for monitoring shipment progress using the provided tracking number.
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Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Public holidays
- Customs or regulatory inspections
- Incorrect customer information
- Events beyond our reasonable control
Trivora3D is not responsible for delays caused by third-party shipping carriers.
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address, phone number, or postal code is provided:
- Delivery may be delayed.
- Additional shipping charges may apply.
- Orders returned due to incorrect information may require repayment of shipping charges for re-dispatch.
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Lost or Damaged Packages
If your package arrives damaged or appears lost in transit:
1. Contact us within 7 days of the expected delivery date.
2. Provide your order number and supporting photos (if applicable).
3. We will work with the shipping carrier to investigate the issue.
Replacement or refund decisions will be made after review.
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Refused Deliveries
If a customer refuses delivery without prior approval, shipping charges and return shipping fees may be deducted from any eligible refund.
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International Shipping
International shipping may be available for selected products and locations.
Customers are responsible for:
- Customs duties
- Import taxes
- VAT
- Additional government fees
These charges are not included in product prices or shipping fees unless specifically stated.
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Custom and Personalized Products
Custom-made and personalized products may require additional production time before shipment.
Estimated production timelines will vary depending on product complexity and order volume.
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Contact Us
For shipping-related questions, please contact:
Trivora3D
Email: trivora3d@gmail.com
Website: https://trivora3d.in