Refund policy

Return Eligibility

Returns are only available for products that are specifically marked as "Return Available" on the product page.

Products that do not display this notice are not eligible for return unless they arrive damaged, defective, or incorrect.

Please review the product description before placing your order to determine whether a product is eligible for return.

Return Window

Eligible products may be returned within 7 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned with all original packaging and accessories

  • Include proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Products not marked as "Return Available" in the product description

  • Custom-made or personalized products

  • Made-to-order products

  • Sale or clearance items

  • Gift cards

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at trivora3d@gmail.com with your order number and photos of the issue. We will review the case and provide an appropriate resolution.

Exchanges

We do not offer exchanges at this time.

Refunds

Once an approved return is received and inspected, refunds will be processed to the original payment method within 5–7 business days.

If you have questions about a product's return eligibility, please contact us at trivora3d@gmail.com before placing your order.